NWI NTP12 Prism Pole Aluminum Tripod

Free Shipping on All Orders – No Minimum

At Surveying Pros, every order ships free, no matter the price. Whether you're ordering a compact tool or a freight-sized item, you won't pay a dime for delivery.

Delivery Timeframes

Standard orders typically ship within 2–5 business days.

Freight items (larger equipment like rotary lasers or tripods) may take longer depending on location and carrier schedules. Freight deliveries are curbside by default.

Once your order leaves the warehouse, we’ll send you tracking details via email within 24 hours.

Freight Shipping Notes

Most large products ship on a pallet.

Some freight carriers may contact you to schedule delivery; others will drop it at your nearest accessible location (usually curbside).

Please inspect your shipment immediately upon arrival. If anything looks damaged or missing:

Take clear photos of the damage.

Make note of it on the delivery receipt before signing.

Email us at support@surveyingpros.com with the photos within 24 hours.

Delivery Discrepancies

Check that the number of boxes or pallets matches what’s listed on the delivery receipt.

If there are missing items, write it on the receipt and contact us right away.

Concealed damage (not visible on the outside) must be reported to support@surveyingpros.com within 48 hours of delivery.

Processing Times

After your order is placed, please allow 24–72 hours for us to confirm shipment with the manufacturer. Once your product is confirmed and shipped, delivery generally takes 5–15 business days depending on your location.

Important Notes:

We ship to the contiguous 48 U.S. states for free.

We do not ship to P.O. boxes.

Shipping to Alaska or Hawaii is not currently supported.

If you need to change your delivery address after your order is processed, we’ll try to help—but you’ll be responsible for any carrier fees related to the change.

Business Name: Surveying Pros

Email: support@surveyingpros.com

Phone Number: (469) 202-7973

Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM EST

We know you have options when it comes to buying surveying equipment online. At Surveying Pros, we go above and beyond to give you a streamlined, secure, and dependable buying experience — whether you're a contractor, surveyor, builder, or engineer.

Here’s our 7-point promise to you:

1. Price Match

We offer a $50 price beat guarantee on products over $2,000. If you find a lower price from another authorized dealer, just send us proof — and we’ll beat it. Simple as that.

2. Free Shipping on Every Order

We offer 100% free shipping, no matter the order size. No hidden fees. No minimums. Just fast, reliable delivery — whether you're ordering a pipe laser or a total station.

3. Real Customer Support

Got a question about compatibility, lead times, or freight delivery? We actually pick up the phone. Our U.S.-based support team is ready to help you get exactly what you need — before and after your purchase.

4. Secure & Private Checkout

Our site uses SSL encryption and Shopify’s secure payment gateway to protect your data. From checkout to delivery, your info is always safe with us.

5. Smooth Returns & Exchanges

Not every tool is the right fit. That’s why we offer a 30-day return window on most items. If something doesn’t work out, we’ll help you return or exchange it — no guesswork, just clear steps.

6. Authorized Dealer Status

We’re an authorized dealer for every brand we carry. That means you get full manufacturer warranties and ongoing product support on every purchase.

7. Freight Insurance Protection

Freight damage sucks — we get it. That’s why we include insurance coverage on all palletized shipments. If something arrives damaged, we’ll make it right quickly and professionally.

Surveying Pros was built for people like you — professionals who need their tools to be tough, their support team to be sharper, and their orders to be handled right.

Business Name: Surveying Pros

Email: support@surveyingpros.com

Phone Number: (469) 202-7973

Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM EST