Privacy Policy

Privacy Policy

This privacy policy describes how surveyingpros.com (the "site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase from the site.

Collecting Personal Information

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that can uniquely identify an individual as "personal information."

Device Information

  • Examples collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.

  • Purpose: to load the site accurately and to perform analytics to improve the site.

  • Source: collected automatically through cookies, log files, web beacons, tags, or pixels.

  • Disclosure: shared with our processor Shopify.

Order Information

  • Examples collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose: to fulfill your orders, process payments, arrange for shipping, send order confirmations, communicate with you, screen for fraud, and provide marketing (if you opt-in).

  • Source: collected directly from you.

  • Disclosure: shared with our processor Shopify.

Customer Support Information

  • Examples collected: contact details and communication history.

  • Purpose: to provide customer support.

  • Source: collected directly from you.

  • Disclosure: case-by-case, if needed.

Minors

The site is not intended for individuals under the age of 12. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@surveyingpros.com to request deletion.

Sharing Personal Information

We share your personal information with service providers to help us provide services and fulfill our contracts. For example:

  • Shopify powers our store operations.

  • We may share your information to comply with legal obligations or to protect our rights.

Behavioural Advertising

We use your personal information to deliver targeted ads and marketing communications.

  • We use Google Analytics to understand how customers use the site.

  • We may share interaction data with advertising partners through cookies or similar technologies.

Opt-Out Options

  • Facebook ad settings

  • Google ad settings

  • Bing ad settings

  • Digital Advertising Alliance opt-out portal

Using Personal Information

We use your personal information to:

  • Offer products

  • Process orders

  • Ship products

  • Provide customer support

  • Send marketing and service updates

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal information under:

  • Your consent

  • Contractual necessity

  • Legal obligations

  • Vital interests

  • Public interest

  • Legitimate business interests

Retention

We retain your personal information until you request erasure. See the "Your Rights" section for more details.

Automated Decision-Making

We do not engage in customer data-driven automated decision-making that has legal or significant effects.

Shopify may use limited automation to prevent fraud, such as:

  • Temporary IP or credit card denylisting after failed transactions.

Your Rights

GDPR (EEA Residents)

You have the right to:

  • Access

  • Correct

  • Port

  • Erase your personal information

To exercise your rights, contact us at support@surveyingpros.com. Your data may be processed outside of Europe, including in Canada and the United States.

CCPA (California Residents)

You have the right to:

  • Know what data we have

  • Request changes

  • Request deletion

You can authorize an agent to submit requests on your behalf by contacting support@surveyingpros.com.

Cookies

Cookies help us:

  • Remember preferences

  • Track usage

  • Enable shopping cart functions

  • Improve user experience

Examples of Cookies We Use

  • _secure_session_id: navigation

  • cart: shopping cart

  • checkout_token: checkout

  • _shopify_sa_p: marketing and referrals

Most cookies are persistent and last between 30 minutes and two years.

You can block or delete cookies using your browser settings.

Do Not Track

We do not alter our data collection or usage practices in response to Do Not Track signals.

Section 1 - What Do We Do With Your Information?

When you make a purchase, we collect your name, email address, and shipping information to fulfill your order. We also collect your IP address for analytics.

With your permission, we may send you email or SMS updates.

SMS Marketing (If Applicable)

By opting into Surveying Pros SMS marketing, you agree to receive recurring messages, including:

  • Order updates

  • Cart reminders

  • Promotional offers

  • Review requests

Message frequency varies. Message and data rates may apply.

To unsubscribe, reply STOP. For help, reply HELP or contact support@surveyingpros.com.

We are not responsible for undelivered messages caused by changed phone numbers or blocked short codes.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Business Name: Surveying Pros
Email: support@surveyingpros.com
Phone Number: (469) 202-7973
Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM EST

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